NevTurn Ventures LLC, doing business as NevTech ("NevTech," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI receptionist, lead generation tools, and SMS communication services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, industry, job title, business size
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Call recordings, voicemail transcripts, SMS messages, email correspondence
1.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Call Data: Call duration, call time, caller ID, call recordings (with consent)
- Location Data: General geographic location based on IP address
- Cookies and Tracking: We use cookies and similar technologies to track activity and improve user experience
1.3 Information from Third Parties
We may receive information from:
- Calendar integration services (Google Calendar, Outlook, etc.)
- CRM platforms (Salesforce, HubSpot, etc.)
- Payment processors
- SMS delivery providers (Twilio, etc.)
- Analytics and marketing partners
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Provide and maintain our AI receptionist and automation services
- Process and manage appointments
- Handle customer calls and inquiries
- Send transactional SMS messages (appointment reminders, account alerts, service updates)
- Integrate with your calendar, CRM, and other business tools
Communication
- Respond to your inquiries and support requests
- Send you technical notices and security alerts
- Provide customer service and support
- Send marketing communications (only with your explicit consent)
Improvement and Analytics
- Analyze usage patterns to improve our services
- Train and improve our AI models
- Conduct research and development
- Monitor and analyze trends and user behavior
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud and unauthorized access
- Enforce our Terms of Service
- Resolve disputes and troubleshoot problems
3. SMS Communication Privacy
3.1 SMS Consent
We collect explicit consent before sending SMS messages. You have the option to consent to:
- Transactional Messages: Appointment reminders, account alerts, AI receptionist follow-ups, missed call notifications, service updates, and billing information
- Marketing Messages: Promotions, product updates, newsletters, and special offers (optional and requires separate consent)
3.2 SMS Data Sharing
Your SMS consent and phone number are NOT shared with third parties for marketing purposes.
We only share SMS data with:
- SMS Delivery Providers: Twilio and other carriers necessary to deliver messages
- Service Providers: Companies that help us operate our services (under strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights
3.3 Opt-Out Rights
You can opt out of SMS messages at any time:
- Reply STOP to any SMS message to unsubscribe
- Reply HELP for assistance
- Contact us at cody@nevtech.io or (317) 508-9493
- Opting out of marketing messages will not affect transactional messages related to your account
3.4 Message Frequency and Rates
- Transactional messages: Up to 10 messages per month
- Marketing messages: Up to 4 messages per month
- Message and data rates may apply based on your carrier plan
- We are not responsible for carrier-related delays or failures
4. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Cloud hosting providers
- SMS and communication platforms (Twilio)
- Payment processors
- Analytics providers
- Customer support tools
All service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.
Business Transfers
If NevTech is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- Compliance with legal obligations
- Protection of our rights and property
- Prevention of fraud or illegal activity
- Protection of personal safety
With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information: Retained while your account is active and for a reasonable period thereafter
Call Recordings: Retained for up to 12 months for quality assurance and training purposes
SMS Messages: Retained for up to 24 months for compliance and dispute resolution
Payment Information: Retained as required by tax and accounting regulations
Marketing Data: Retained until you opt out or request deletion
When we no longer need your information, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
Request access to the personal information we hold about you and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
Opt out of marketing communications and SMS messages at any time.
Restriction
Request restriction of processing of your personal information in certain circumstances.
Object
Object to processing of your personal information for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us:
- Email: cody@nevtech.io
- Phone: (317) 508-9493
- Mail: NevTech AI, Indianapolis, Indiana
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by regulatory authorities.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your browsing habits to show relevant ads
Managing Cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
11. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending you an email notification (for material changes)
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
NevTurn Ventures LLC DBA NevTech
Email: cody@nevtech.io
Phone: (317) 508-9493
Location: Indianapolis, Indiana
Hours: Monday-Friday, 9 AM - 5 PM EST
14. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, please contact us using the contact information provided above. We will verify your identity before processing your request.